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AI on the Frontlines of Care

What clinicians and practice leaders are experiencing in 2025
How AI in healthcare is transforming workflows and patient connections

Clinicians and administrators in ambulatory care are witnessing how AI in healthcare is evolving from experimental technology to an essential part of daily workflows — easing documentation burdens, enhancing medical billing and coding accuracy, and even transforming the patient-provider relationship. These trends underscore the need for seamless AI integration that boosts efficiency while preserving the human connection central to care.

68%

of physicians using AI for clinical documentation in 20251

40%

report improved billing accuracy and faster payments due to AI

62%

of respondents report their practice used 4+ AI-enabled tools in the last year

86%

are comfortable with AI identifying easy-to-miss details

The AI on the Frontlines of Care study draws on insights from 500 clinicians and administrators across specialties and practice sizes to reveal how AI deployment and trust are shaping practical adoption.2 It uncovers what makes AI trustworthy and how context aware AI acts as a force multiplier in improving clinical and operational outcomes.

Download your copy to access actionable insights that help you responsibly harness AI’s potential, enhance performance, and refocus on your patients and clinicians. And explore how innovations in AI-powered patient engagement and semantic interoperability are driving the next evolution in care delivery. 

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Sources

12025 Physician Sentiment Survey of 1,001 physicians nationwide, commissioned by athenahealth and fielded by Harris Poll, Jan 2025.

22025 AI Frontlines of Care, survey of 501 physicians and practice administrators, fielded by Sago Health